In the wake of closings, cancellations, and vast uncertainty due to COVID-19 (Coronavirus), we believe it’s a better time than ever to be a travel club member and reap the benefits that come with memberships regarding information and communication.
Trust Through Assurance
After extensive market research, we came to know that one of the four pillars of confidence that members are seeking in a travel club is assurance.
Due to the current mass of information through media, response teams, and local officials, it is vitally important that the correct updates are communicated to travelers. Understanding protocols helps businesses, and communities as a whole to ensure there is less panic.
One way that we at Custom Travel Solutions provide assurance to our clients’ members is through our 24/7 Member Support Specialists. This benefit allows our client’s members to call in and get updates on their cruises, flights, travel updates, and more so that they can best prepare for upcoming trips. As well as how travel brands are responding to the virus spread. Our agents are more than order-takers, they are advocates for the members, reaching out to suppliers on their behalf. As it relates to the current pandemic, our member support specialists are proactively contacting our client’s members to update them and provide them options.
As information and updates continue to roll in daily, even hourly, it is important that your travel club has the staff to ensure members are taken care of and assisted in adapting to the changes that affect them. In such uncertain times, being a member of a travel club can be a great way to have peace-of-mind that you will not be stranded or allowed to travel in a way or mode that may be affected soon.
A Range of Ways to Help
In these uncertain times, it can be overwhelming when various and conflicting reports are being shown to our communities around the clock. As a travel club member, our client’s members will have the professionalism of trusted travel agents and industry professionals that know how to weed through information that is not helpful, and assist using real updates and information. This can be particularly important when having to make quick decisions that have huge outcomes such as returning home, cancelling trips, or spending money to alter travel. Custom Travel Solutions values service and understands the power of information sharing in a world where uncertainty reigns.
Along with the 24×7 Member Support Specialists to help with travel interruptions, our Personal Concierge service can guide members to help make their current lives a little easier and consolidate information and updates into on convenient place. Our current state of affairs may require an extra set of eyes and ears for some members, and this service allows just that in times of need.
For those that are traveling and want to make sure they are safe, our Doc-In-A-Suitcase benefit is another great example of why a travel club can provide benefits and assurance no matter the situation. If you or your group needs assurance that all is well and you can avoid medical facilities and overcrowding, benefits like these are crucial in times where knowledge provides peace-of-mind. Furthermore, if a member does become ill and requires evacuation but wants to avoid crowded areas, benefits like a Private Medi-Jet service offered through Custom Travel Solutions platform are a great way to ensure members are escorted to safety in a secure, safe, and budget friendly way. Members may not expect medical care and high-touch customer service from a place they get travel benefits from. This is just one way we help brands take their relationships and connections further with their members. Our clients can provide a huge advantage to staying ahead, staying safe, and remaining calm amongst all the information.
If you would like to learn more about how we can help your business and give members more in times of trouble and peace, contact us today and learn about our award-winning platforms and how they fit into your model. Call us at 864-610-1943 or email us at firstname.lastname@example.org.