Custom Travel Solutions’ core product is the travel benefits/club platform. By leveraging the company’s travel technology, booking and fulfillment capabilities, the travel benefits club platform harnesses the convenience, excitement and value of private, members-only travel and lifestyle benefits to drive loyalty and revenue for companies and organizations across the globe. The platform-as-a-service is fully customizable, and includes the entire range of Custom Travel Solutions’ offerings: members-only hotel pricing, access to valuable lifestyle and travel benefits, booking engine functionality, membership management, affiliate management, fulfillment and 24/7 customer service, curated group packages (Wonder-Breaks), collaborative social trip planning (Book with Friends), reporting, and API access. Each of these components can be offered separately as a business service, or mixed and matched to meet clients’ specific needs.
Products & Services
ENGAGE CLUB PLATFORM
DEPARTURE TRAVEL CLUB
As an alternative to full customization, customers can also choose a generic club brand, which offers the same functionality, benefits, and revenue generation opportunities as the branded offering, without the ability to customize the look and feel to the client brand or alter the benefits presented to the end user – businesses are offered a proscribed set of benefits at fixed pricing.
ENHANCED HOTEL OFFERS
The Members-only Hotel inventory is one of the most value-driven aspects of the travel benefits/club platform, and draws on Custom Travel Solutions’ network of over 1,500,000 hotels and alternative accommodations worldwide powered by Metadeux technology that provides competitive pricing and real-time availability. Members-Only Hotel pricing is derived from closed user group rates, unavailable to the general public and unpublished on OTAs. Detailed property information is provided with this program, including hotel room descriptions and images, hotel chain logos and available facilities, promotional offers and messaging, last-minute deals, and reviews and ratings.
Embark Booking Engine
Custom Travel Solutions’ plug-and-play booking engines feature dynamic, pre-designed web templates for quick website development that maintain a travel brand’s unique look and feel. These white-label booking engines provide a flexible user interface for the purchase and reservation of flights, hotels, car hire, cruise and activities, powered by Custom Travel Solutions’ APIs and supplier network. Clients enjoy comprehensive support throughout the development process.
Custom Travel Solutions enables companies to access its travel inventory and fulfillment services while managing their own user experience and brand identity. These APIs can leverage Custom Travel Solutions’ network of suppliers, or can be adapted to third-party suppliers if a client already has existing relationships.
EngageExperiences provides a branded, curated travel experience for groups, tailoring the planning details to the group’s interests and synchronizing their itineraries during the planning process. This platform allows companies, organizations or groups that wish to deliver and harmonize communal trip experiences to do so in a very highly socialized but controlled environment, creating a sense of community and offering specific but contextual messaging.
The EngageTogether feature is built on Custom Travel Solutions’ unique online platform for trip planning, allowing individual club members to create and collaborate on bespoke group travel experiences. Through this platform, members can create itineraries, mix and match travel benefits, and assemble the framework of a group [vacation] holiday, then socialize these plans with their friends and family to create a personal, tailored group travel experience.
Custom Travel Solutions offers a full suite of travel fulfillment services, providing back-end support for a variety of travel-related processes. These services include ticket printing, refunds, exchanges, and other processes. Fulfillment services are offered to travel companies with established operations who are seeking a third party to handle these back-end processes.
Custom Travel Solutions leverages its decades of experience in multi-disciplined consulting, executive recruiting, distribution strategy and marketing strategy to provide its advanced travel expertise to online travel and search companies of all sizes, creating travel solutions that are tailored to each client’s unique business needs. Consulting services include technical services such as custom development, and business services such as industry introductions, airline negotiations, corporate travel auditing, strategic travel marketing and brand evaluation, hotel distribution, travel agency enrichment and international listing, sales and service consultation, and affiliate management services.